Important COVID-19 Information for Mutual of Omaha Medicare Advantage Providers

A state of emergency has been declared related to Novel Coronavirus (COVID-19). If you need assistance in obtaining approvals/referrals or other medical service for the impacted area, please contact Customer Service at 844-335-3776 for Dallas-Forth Worth, 844-335-4178 for Denver, 844-335-2918 for El Paso, 877-603-0785 for Ohio & Kentucky, and 866-488-0249 for San Antonio.

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Important Member Information for Mutual of Omaha Medical Advantage Providers

Mutual of Omaha WILL NOT offer Medicare Advantage plans for the 2021 plan year. We remain committed to our Medicare Advantage customers and will fully serve all current and incoming members through the end of 2020. This website will be available until March 31st, 2021. For any questions, please contact Customer Service at 844-335-3776 for Dallas-Forth Worth, 844-335-4178 for Denver, 844-335-2918 for El Paso, 877-603-0785 for Ohio & Kentucky, and 866-488-0249 for San Antonio

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Contracting Information

13900 Riverport Dr.
Maryland Heights, MO 63043

Mailing Address for Customer Service, Claims, Appeals & Grievances:
P.O. Box 5084
Troy, MI 48007
Questions relating to Registration, Login, Application Access, or General Questions:
866-397-2812 | customersupport@lumeris.com
Monday - Friday, 7 a.m. to 6 p.m. CST

For Mutual of Omaha Medicare Advantage Claims, Eligibility or Patient Referral Inquiries:
Cincinnati 877-603-0785 | San Antonio 866-488-0249 | Denver 844-335-4178 | Dallas-Fort Worth 844-335-3776 |
El Paso 844-335-2918
customerservice@mutualmedicareadvantage.com
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